We understand you may have some questions or concerns when booking your class, please see our most common FAQ’s below and don’t hesitate to contact us with any further questions.

Frequently Asked Questions:

  • We are located on the Big Island on the most northern tip of the island in Kapaau, which is right past Hawi town in North Kohala.

    Our address is: 54-3676 Akoni Pule Hwy., Kapaau, HI 96755 - Big Island

  • Each class starts with a 20 minute demonstration on glass as a material, the glass blowing/sculpting process and we will go over shop safety protocol. You will then have the opportunity to gather the glass, apply the color, and sculpt your object with the guidance of a trained professional glassmaker. The fun doesn't end with your experience; you get to watch and cheer for the others in your group. Your finished glass piece will be available for pickup the next day or will be shipped to your home.

  • The glass is gathered from a furnace using a long steel pipe then worked with a team at the bench, where the gaffer (another term for glass blower) utilizes and works with specific glass tools for shaping and cooling the piece they are creating.

  • This is a venetian style of glass work using soft glass and gathering out of a furnace.

  • 2150 degrees fahrenheit - that’s hot!

  • Once you finish making your glass piece it will require 14-24 hours to cool down in the annealer and will be available for pick up on our next scheduled day that we are open, which are Friday’s and Sunday’s.

    The earliest you can pick up your glass is 2 days after your class. So if you come in for a class on a Friday, the earliest you can pick up your work would be the following Sunday. If you come in for a class on a Sunday, the earliest you can pick up your work would be the following Tuesday.

    If you if you are visiting and can’t make it back to the studio we will ship your pieces to you for an additional price.

  • We require 24 hours cancellation notice to get a full refund for your class(es). Unfortunately if you cancel after 24 hours we can not refund your classes(es).

  • We always recommend 100% cotton apparel and closed toed shoes if you have them, however we realize that not everyone has that easily available. The most important thing is that we want you to be comfortable, so wear whatever is comfortable for you and easiest to move around in.

  • All ages are welcome at Hot Glass Hawaii. We’ve worked with as young as 3 year olds for Make Your Own Glass Experiences, with their parents close by. The level of participation is dependent upon how old the child is, their comfort level and parental discretion. Our instructor Matthew is always there leading and guiding each participant to the level of their comfort and ability, while maintaining safety as our number one priority.

  • No. At this time we do not accept recycled glass as it’s a completely type of glass that we currently work with and we can not mix the two together. We do not accept recycled glass at this time.

  • Currently we do not fix glass pieces that are broken. It’s an extremely complex process and is not a service we offer. However if you want us to make you something new, we would be more than happy to!

  • Yes, we do accept commissions! Contact us today to chat more about your vision.

  • Absolutely! Contact us here to discuss further.

If you have any other additional questions that we haven’t covered above, don’t hesitate to contact us here.